Berowra Rural Fire Brigades Donations Fund Refund Policy ABN 74 549 634 076 Telephone (02) 9456 4044

The Berowra Rural Brigades Donations Fund appreciates the support provided through donations that support our members and the services they deliver across the community We understand that from time to time, donations may be made where there has been a genuine error, and a refund may be requested.

Where a donation has been made directly to the Fund, we will consider refunds in the following cases:

Where the donation was provided by a vulnerable person
Where the donor has entered the wrong amount
Where there are exceptional circumstances

We cannot provide refunds if you change your mind, so we ask all donors to carefully consider their donation, and how donated funds will be used by the Fund.

If you would like to request a refund:

Contact us within 7 days of making the donation by
Email: info@berowrarfb.org.au
Writing to: Berowra Rural Fire Brigade , 14a Berowra Waters Road Berowra 2081.

Please provide your full details, the details of the transaction including the date, amount, donor’s name, and the reasons for your refund request. The decision to provide a refund is at the discretion of the Brigade, in accordance with this Policy.

If a donation is refunded, the associated tax receipt is no longer valid and must be destroyed. Please note it is your responsibility to submit only correct receipts to the Australian Taxation Office.

Please note, any donations made through external providers (such as Facebook or the PayPal Giving Fund) are subject to the policies, terms and conditions of those services. Refer to the website of the donation facility for their refund policy.